Refund and Return Policy

Thank you for shopping at LITTLE STITCH. We take pride in the quality and craftsmanship of our custom embroidery, DTF, sublimation, and laser engraving services. Due to the personalized nature of our products, we have specific guidelines for returns and refunds.

1. Custom Orders

All items customized through our embroidery, DTF, sublimation, or laser engraving services are considered custom orders. As such, they are generally not eligible for returns or refunds, except in the following circumstances:

• Defective Products: If you receive a product that is defective in materials or workmanship, please contact us within [Number] days of receiving your order. We will require photographic evidence of the defect. If the defect is verified, we will offer a replacement or a refund, at our discretion.
• Errors in Customization: If we make an error in the customization of your product that deviates from the approved design or specifications, please contact us within [Number] days of receiving your order. We will require photographic evidence of the error. If the error is verified, we will offer a replacement or a refund, at our discretion.

2. Non-Customized Items

For non-customized items (if applicable), you may return the item within [Number] days of receiving your order, provided that the item is unused, in its original condition, and in its original packaging. You will be responsible for the return shipping costs. A refund will be issued once we receive and inspect the returned item.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Contact Information] within the specified timeframe ( [Number] days).
2. Provide your order number, a detailed description of the issue, and photographic evidence (if applicable).
3. Our customer support team will review your request and provide you with instructions on how to proceed.

4. Refund Process

If a refund is approved, it will be processed using the original payment method. Please allow [Number] business days for the refund to be reflected in your account. Shipping costs are non-refundable, except in cases where we made an error or the product is defective.

5. Exclusions

The following items are not eligible for returns or refunds:

• Items that have been used, worn, or damaged after receipt.
• Items that have been altered or modified by the customer.
• Items that are not returned in their original packaging.
• Design errors caused by the customer. It is the customer’s responsibility to ensure the design is correct before submitting the order.

6. Cancellations

Orders can be cancelled within [Number] hours of placing the order. After this timeframe, orders may have already entered the production process and cannot be cancelled. If you wish to cancel an order, please contact us as soon as possible.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].